Privacy Policy
Last updated 4 October 2026
The Makeover Hub ("we", "us") helps you budget and manage property. This policy explains what we collect, why, and the choices you have. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
The short version
- We collect only what's needed to run your account and the app.
- We never sell your data, and we don't use it for advertising.
- We never ask for, or store, your bank login. Card payments are handled by Stripe; we never see your full card number.
- You can export or delete your data at any time.
What we collect
- Account details: your name and email address, and how you sign in.
- Information you add: budgets, transactions and bank CSV files you import, bills, goals, assets, properties, loans, receipts, documents, quotes, contacts and notes.
- Billing details: your plan and subscription status. Stripe processes payments and holds your payment details under its own privacy policy.
- Technical information: basic logs such as browser type and the times you use the app, used to keep it secure and working.
How we use it
To provide and secure the app, calculate your budgets, reports and forecasts, process your subscription, respond to support requests, and send essential account emails. We may use de-identified, aggregated statistics to improve the product; these never identify you.
Who we share it with
Only service providers we need to run the app: our hosting and app platform (Base44), Stripe for payments, and email delivery. Some providers may store data outside Australia. We share information with people you invite to your portfolio, at the access level you choose, and where the law requires it. We never sell or rent personal information.
Keeping it secure
Data is encrypted in transit and each portfolio can only be opened by its owner and the people they invite. No system is perfectly secure, so please use a strong, unique password.
Your choices
- Export your transactions, records and reports to CSV or PDF at any time.
- Ask us to access, correct or delete your information by emailing hello@themakeoverhub.com.au.
- Ask us to close your account and we'll delete your data, except records we must keep by law (such as billing records).
Complaints
Contact us first at hello@themakeoverhub.com.au and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
If we change this policy in a way that matters, we'll tell you in the app or by email before it takes effect.